Covid-19 Protocols

Neals Yard Remedies Bristol 

Risk Assessment - Covid-19 and Therapies Guidance Notes

The first box gives an overview of the key health and safety terms used in the risk assessment process and their meaning.

Hazard - Anything with the potential to cause harm, injury or loss to Neal’s Yard Remedies (NYR)
Hazardous Event - What would need to happen (the interaction) for the Hazard to cause harm (ex. contact with moving parts) Risk - The likelihood of the hazardous event and the consequences of the hazardous event should it occur

We use a 5-point scale to estimate likelihood and consequence of the hazardous event.

The Likelihood is ranked at:

  1. 1)  Very Unlikely: One in a million chance of the hazardous event happening

  2. 2)  Unlikely: One in a 100,000 chance of the hazardous event happening

  3. 3)  Fairly Likely: One in a 10,000 chance of the hazardous event happening

  4. 4)  Likely: One in a 1,000 chance of the hazardous event happening

  5. 5)  Very Likely: One in a 100 chance of the hazardous event happening

The Consequence is ranked at:

1) 2) 3) 4) 5)

Insignificant: No injury loss or damage to NYR assets
Minor: First aid required, minor loss or damage to NYR assets
Moderate: More than 3 days off, moderate loss or damage to NYR assets Major: More than 7 days off, major loss or damage to NYR assets Catastrophic: Death, irrecoverable loss or damage to NYR assets

H: Hazard
HE: Hazardous Event
L: Loss/No. of persons affected

Risk Assessment Preparation

Below are notes that the assessor(s) has used to compile the risk assessment:
Location – NYR Stores with therapy rooms and waiting areas, Borough Market Therapy Rooms, Covent Garden Therapy Rooms Equipment/Substances – The assessment is specifically for Covid-19, please see more information on the general therapies risk assessment Activities – The assessment is specifically for Covid-19, please see more information on the general therapies risk assessment
People – Store staff, clients and therapists
Hazard Log

Re.

Hazard

1

Transmission from a therapist

2

Transmission from a client

3

Direct transmission whilst at work

4

Indirect transmission whilst at work

5

Restricted spaces/lack of social distancing

6

Third party

7

Ventilation

8

Confirmed case

9

Other H&S concerns

Ref: HF-1
Risk Assessment Title: Covid-19 and Therapies

Issue No.: 3 Issue Date: 03/02/2020

ID No.

Hazard / Hazardous Event / Who or what could be harmed/damaged

Current controls in place

With Current Controls

Additional Controls Required

With Additional Controls

Likelihood

Consequence

Total Risk Score

Likelihood

Consequence

Total Risk Score

1

H: Covid-19
HE: Transmission of Covid-19 from a

therapist

L: Up to10 therapists,store staff and clients

  • Therapists will complete the Covid-19 health questionnaire before returning to work

  • Therapists will receive training explaining they must not come to work is feeling unwell for any reason

  • Training will also cover what to do in the event of them having Covid- 19 symptoms

  • Therapists will have their temperature taken with the non-contact thermometer at the start of their shift, if their temperature reads higher than 37.3C they will have a secondary reading taken with an in-ear thermometer, if their temperature reads higher than 37.8C they will be asked to go home

  • Therapists will be asked to put any outdoor clothing into a provided box at the start of their shift

  • Encouraged to bring their own water

2

4

8

- Continuous monitoring by Store Managers and therapies reopening team

2

4

8

2

H: Covid-19
HE: Transmission of Covid-19 from a client

L: Up to 10 therapists,store staff and clients

  • Clients will receive information of the safety steps we have taken in our therapy rooms and waiting/reception areas, including what we expect of them

  • Clients will be asked if they, or social bubble, have/had any symptoms of Covid-19 before arriving for their treatment

  • Clients will have their temperature taken with the non-contact thermometer at the start of their treatment, if their temperature reads higher than 37.3C they will be asked to go home

  • Clients will be asked to put their clothing into a provided plastic box for their treatment, this will be sanitised after each use

  • Encouraged to bring their own water

2

4

8

- Continuous monitoring by Store Managers and therapies reopening team

2

4

8

Assessment Date: 18/07/2020 Review Date: Ongoing
Risk Assessed by: Freddie Eyre NYR Acceptance: Charlie McCorry

Ref: HF-1
Risk Assessment Title: Covid-19 and Therapies

Issue No.: 3 Issue Date: 03/02/2020

3

H: Covid-19
HE: Transmission of Covid-19 through

close (direct) contact whilst at NYR location

L: Up to 10 therapists,store staff and clients

  •  Following current government guidelines, certain treatments will not yet be allowed, e.g. facials

  •  When entering therapy space directly, clients will be encouraged to wear masks when booking in for their appointment

  • When entering therapy space through the store area, clients will be encouraged to wear masks when booking for their appointment

  • Minimum PPE of a visor is to be worn by the therapist when performing face to face treatments; this need to cover the whole face and extend below the chin, it should be worn in the proper position the whole time

  • If using a reusable visor it should be wiped down thoroughly in between uses

  • When not in use visors should be wiped down thoroughly and stored in a safe place, e.g. in a locker, bag or on a clean sheet of paper on a counter top away from areas of busy traffic or where someone may pick it up

  • Treatment times should be shortened wherever possible

  • Skin to skin contact should be avoided where possible

  • Gloves should be used where possible

  • Back to back or side to side positionings to be used where possible

  • When completing consultations, discussions, etc 2 metres social

    distancing should be maintained at all times; if 2 metres cannot be maintained visors/masks should be worn

2

4

8

- Continuous monitoring by Store Managers and therapies reopening team

2

4

8

4

H: Covid-19

HE: Transmission of Covid-19 through surface (indirect) contact whilst at NYR location

L: Up to 10 therapists,store staff and clients

  • Training will be given on the importance of hand washing and good personal hygiene to all therapists ahead of their return to work

  • Running water, soap and disposable paper towels and appropriate dispensers will be provided

  • Organic Hand Defence Spray will be provided in reception/waiting/entrance areas and in each therapy room

  • Cleaning products will be provided for each therapy room

  • A cleaning log will be implemented for each therapy room and

    guidance provided as to what should be covered

  • Cleaning log completion will be monitored by Store Managers

  • Suitable and safe methods of waste disposal will be arranged

  • No soft furnishing or unnecessary items (including paper POS) to be

    left out

  • Clean towels will be provided for every client and they will be stored

    in a closed cupboard or drawer, rather than out on display

1

4

4

- Continuous monitoring by Store Managers and therapies reopening team

1

4

4

Assessment Date: 18/07/2020 Review Date: Ongoing
Risk Assessed by: Freddie Eyre NYR Acceptance: Charlie McCorry

Ref: HF-1
Risk Assessment Title: Covid-19 and Therapies

Issue No.: 3 Issue Date: 03/02/2020

5

H: Covid-19
HE: Transmission due to restricted

spaces/lack of social distancing

L: Up to 10 therapists,store staff and clients

  • Appointments can only be booked in advance, walk ins will not be permitted

  • Appointments will have a minimum of 30 minutes between each treatment to allow cleaning regime and social distancing in waiting areas

  • In locations where there is a reception desk sneeze screens will be installed (Borough Market and Covent Garden)

  • Fabric chairs will be removed or marked do not use in waiting areas

  • Some chairs/seating will be removed to ensure social distancing

  • Floor marking to be used where necessary

  • Signs to instruct limited numbers on staircases

1

4

4

- POS/marketing to explain no walk ins allowed, limited numbers in waiting areas, numbers on staircases etc

1

4

4

6

H: Thirdparty
HE: Third party not fully understanding

contols or meeting requirements

L: Upto10therapists,storestaffand clients

  • Therapists documents will be checked before returning to work, this includes their insurance, risk assessment etc

  • Training will be given to the therapists to match that given to NYR staff (amended where appropriate)

3

4

12

Therapists will need to complete the Safety Covid-19 Secure in 2020 (Five Steps to Safer Working Together) posts

2

4

8

7

H: Ventilation
HE: Spread of Covid-19 due to poor

ventilation or recirculation of air

L: Up to 10 therapists,store staff and clients

  • Ventilation must offer 100% fresh air to the location

  • This can either be through an open window or a sufficient

    mechanical system

- TBC

8

H: ConfirmedCovid-19case HE: RapidspreadofCovid-19

L: Up to10 therapists,store staff and clients

  • Therapists to either be sent home immediately or not come into work for shift

  • Entire area to be cleaned down whilst wearing gloves and mask with usual cleaning supplies

  • P&D team/H&S Officer to be notified immediately

  • Person with symptoms to be tested as soon as possible at a

    government testing centre, or with at home testing kit

  • If positive, any close contacts to remain off work for 14 days

  • (please refer to Symptom Action Plan)

  •  If negative, therapy rooms to remain open and continue as normal
    (If sickness absence with no Covid-19 symptoms usual procedure will apply with full return to work completed either on telephone before re-entry to store or immediately upon on arrival)

2

5

10

  • To be covered in training with therapists

  • Shift patterns/minimise staff cross over to be considered

2

5

10

Assessment Date: 18/07/2020 Review Date: Ongoing
Risk Assessed by: Freddie Eyre NYR Acceptance: Charlie McCorry

Ref: HF-1
Risk Assessment Title: Covid-19 and Therapies

Issue No.: 3 Issue Date: 03/02/2020

9

H: Various

HE: Covid-19 controls preventing effective completion of usual health and safety controls

L: Up to 10 therapists,store staff and clients

  • Store Managers have been given guidance explaining that all usual health and safety inspections etc need to be completed

  • Support is available through H&S Officer is required

  • Contractors will be arranged ahead of opening

  • Therapy rooms already have general therapies risk assessment

    completed

1

5

5

- Legionella risk to be explained to and managed by Store Managers

1

5

5

Re.

Action Required

By Whom

(owner)

By When

(date)

Notes / Comments

1

Please refer to therapies reopening action plan

All

08/08/2020

2

Ventilation; each therapy room to be assessed individually

FE/LV

Ongoing

Ongoing as each location opens

Assessment Date: 18/07/2020 Review Date: Ongoing
Risk Assessed by: Freddie Eyre NYR Acceptance: Charlie McCorry